Refund Policy

This Refund Policy governs payment and refunds for the “StayMate” subscription service provided by MATE PLUS Inc. This policy forms part of the Terms of Service.

1. Fees and Payment

• The Service is offered as a monthly subscription priced per room, with a base fee of KRW 9,900 per room per month, excluding VAT. The per-room rate may be adjusted depending on the number of rooms, and add-ons you turn on are billed per feature each month.
• Unless cancelled, the subscription automatically renews each month on the same terms.
• White-label and custom integrations for large hotels and resorts are subject to separate contractual terms.
• Payments made outside the Republic of Korea are processed by Paddle.com Market Ltd. as the Merchant of Record; currency and taxes (such as consumption tax) follow the basis shown at the time of payment.

2. Cancellation

The Host may cancel the subscription at any time through in-service settings or customer support. Upon cancellation, renewal stops from the next billing date, and the Service remains available until the end of the already-paid current period.

3. Refund Criteria

• 14-day money-back guarantee: You may request a full refund within 14 days of any payment, for any reason and with no questions asked. Upon refund, the subscription is cancelled and access to the Service ends.

4. SMS Alert Credit

• SMS alerts to staff are charged separately from the monthly fee, at KRW 120 per message (VAT excluded), deducted from alert credit the host tops up in advance. Push alerts are free.
• Credit is charged to the registered payment method and is valid for one year from top-up.
• Credit deducted for messages that fail to send is returned.
• Unused credit is refunded on request within its validity period, minus payment processing fees.

5. Refund Procedure

Refunds may be requested via customer support (contact@staymate.kr) and are processed within 3–7 business days. Refunds are in principle made to the original payment method, and the time required may vary depending on the payment processor. Refunds for international payments may be processed according to the refund policy and procedures of Paddle, the Merchant of Record.

6. Contact

For payment and refund inquiries, please contact us:
contact@staymate.kr · +82-70-4145-4239